Reference implementation Data compiled from public sources as of 2026-10-26. Not an assessment, certification or recommendation. Confirm current status with the vendor and the issuing body.
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Sales, Marketing & Customer Experience Top 100 / #6ARD = Agentic Resource Discovery · A2A = Agent2Agent · MCP = Model Context Protocol
Customer service agent · commercial · Intercom SaaS

Intercom Fin

Widely deployed customer-service AI agent embedded in Intercom. Publisher: Intercom. Also ranked in Business & Enterprise Operations (#48), Cybersecurity (#71), Supply Chain, Manufacturing & Logistics (#78).

Vendor page ↗+ CompareExport JSON
Trust profileas of 2026-10-26
Publisherconfirmed · Vendor-domain page, marketplace listing or metadata at publisher domain — product page served from the vendor's own domainconfirmed
Complianceno evidence about this agent · 12 vendor-level records (inherited)T5
SecurityNo CVE linked to this agent in the CVE registry — none linked in the products checked, not a findingnone
ProtocolsModel Context Protocol (MCP) probed, not foundAgent2Agent (A2A) probed, not foundAgentic Resource Discovery (ARD) probed, not found0 / 3
TracesNone found — nobody has published what this agent does under attacknone
Issues found0 regulator actions · 0 incidents · 0 withdrawn certificates · CVEs: see Securitylinks only

Evidence available — not a safety certification. Suitability depends on your task, deployment and permissions. Rows marked vendor-level describe Intercom, not this agent specifically.

Traces — under attack, in defence, in incidents

none public · what a trace is

No public trace found. Nobody has published what Intercom Fin does when its inputs carry instructions it should not follow, when a tool asks for credentials, or when a task invites a destructive command. Defenders can't learn from what they can't see: run it in a sandbox before the pilot and keep the transcript, or ask the vendor to publish one.

● third-party or vendor report · ◎ this registry's own probe transcript · ⚠ data left the environment. A trace describes one version on one date; it is evidence of behaviour, never a certification. Rows marked unreviewed have not yet been checked against their source by the maintainer.

CVEs — on the official record

none linked · the registry

No CVE in the registry names this agent or its listed product. That reads "none linked in the products checked", never as a finding: a product that is not on the registry's list, or a record that names it differently, is not seen. The vendor's own advisories remain the source of truth.

Compliance evidence

Jurisdiction: EU + US · 12 frameworks shown

About the vendor — inherited, not agent-specific

12 records matched at organisation level
✔
CSA STAR · AIUC-1
T1 Registry-matched · vendor-level
found in CSA STAR Registry on 2026-10-26
Scope: entity · CSA STAR Registry · 2026-10-26
re-check 2026-11-02
✔
CSA STAR · STAR for AI
T1 Registry-matched · vendor-level
found in CSA STAR Registry on 2026-10-26
Scope: entity · CSA STAR Registry · 2026-10-26
re-check 2026-11-02
✔
CSA STAR · STAR Level 1
T1 Registry-matched · vendor-level
found in CSA STAR Registry on 2026-10-26
Scope: entity · CSA STAR Registry · 2026-10-26
re-check 2026-11-02
✔
ISO 42001 · ISO 42001
T1 Registry-matched · vendor-level
Found in CSA STAR Registry on 2026-10-26
Scope: entity · CSA STAR Registry · 2026-10-26
re-check 2026-11-02
○
GDPR
T4 Vendor-claimed · vendor-level
Vendor-claimed
Scope: entity · vendor page · 2026-10-26
re-check 2026-11-02
○
GDPR · DPA available
T4 Vendor-claimed · vendor-level
Vendor-claimed
Scope: entity · vendor page · 2026-10-26
re-check 2026-11-02
○
GDPR · DPF active
T4 Vendor-claimed · vendor-level
Vendor-claimed
Scope: entity · vendor page · 2026-10-26
re-check 2026-11-02
○
HIPAA
T4 Vendor-claimed · vendor-level
BAA available
Scope: entity · vendor page · 2026-10-26
re-check 2026-11-02
○
ISO 27001 · ISO 27001
T4 Vendor-claimed · vendor-level
Vendor-claimed
Scope: entity · vendor page · 2026-10-26
re-check 2026-11-02
○
ISO 27001 · ISO 27018
T4 Vendor-claimed · vendor-level
Vendor-claimed
Scope: entity · vendor page · 2026-10-26
re-check 2026-11-02
○
ISO 27701 · ISO 27701
T4 Vendor-claimed · vendor-level
Vendor-claimed
Scope: entity · vendor page · 2026-10-26
re-check 2026-11-02
○
SOC 2 · SOC 2 Type II
T4 Vendor-claimed · vendor-level
Vendor-claimed
Scope: entity · vendor page · 2026-10-26
re-check 2026-11-02

A vendor-level registry entry proves the organisation was assessed; whether this agent is inside that scope is a question for the vendor. These rows do not count toward the agent's evidence tier.

✔ found · ○ claimed · – not found · ⚠ expired, stale or revoked. Every row links to its source.Dispute or correct this dossier

GDPR, assembled from checks

GDPR● 0 found in registries or documents○ 4 vendor-claimed⚠ 0 issues linkedas of 2026-10-26
○ ClaimedVendor-claimed (vendor page, 2026-10-26).
○ ClaimedDPA available: Vendor-claimed (vendor page, 2026-10-26). A DPA is a contract you still have to sign and review.
○ ClaimedDPF active: Vendor-claimed (vendor page, 2026-10-26). Proves a transfer mechanism for EU-to-US transfers only.
○ ClaimedISO 27701: Vendor-claimed (vendor page, 2026-10-26). Privacy management system; covers the organization, not this agent specifically.
– Not foundNo Article 42 GDPR seal. "GDPR certified" is never shown without one.
☐ You checkYour lawful basis, DPIA, and whether this agent is inside the certificate scope.

News and chatter

last 90 days · linked with confidence ≥ 0.85

Nothing linked from Hacker News, GDELT, GitHub releases or the vendor's feed in the last 90 days.

Headline, link and a summary attributed to the outlet. News never changes trust or domain scores.

Sales, Marketing & Customer Experience score

87
commercial profile · sar-score-2.0 · #6 of 100 in the curated list
Adoption / usage27 / 30
Trust & security19 / 25
Project / product health20 / 20
Ecosystem / interoperability13 / 15
Domain expertise / fit100 / 100
Governance / compliance evidence29 / 100
Docs / transparency10 / 10

Raw component / maximum, then weighted by the commercial profile (adoption 25, trust 20, project 15, ecosystem 15, domain 15, governance 5, docs 5). Trust and governance are computed from the evidence on this page (vendor-level rows at half credit); the other components come from the curated workbook, whose order is the rank. Unknown components count as 0 and are never imputed.

Before you deploy

Derived from the evidence ledger. This agent is not yet in the reference set, so deployment questions (credentials, approval, data handling) are not answered here — ask the vendor.

Evidence supporting this use (12)
CSA STAR AIUC-1 — registry-matched, vendor-level source
CSA STAR STAR for AI — registry-matched, vendor-level source
CSA STAR STAR Level 1 — registry-matched, vendor-level source
ISO 42001 — registry-matched, vendor-level source
GDPR — vendor-claimed, vendor-level source
GDPR DPA available — vendor-claimed, vendor-level source
GDPR DPF active — vendor-claimed, vendor-level source
HIPAA — vendor-claimed, vendor-level source
ISO 27001 — vendor-claimed, vendor-level source
ISO 27001 ISO 27018 — vendor-claimed, vendor-level source
ISO 27701 — vendor-claimed, vendor-level source
SOC 2 Type II — vendor-claimed, vendor-level source
Unknowns to check (6)
Your lawful basis and DPIA for PHI and personal data the agent will touch
That the SOC 2 report period covers the components you will use; request the report under NDA
That the HIPAA BAA is offered for this product tier and region
Whether the ISO 27001 certificate scope names this service, or only the platform
Whether the CSA STAR entry covers this product; Level 1 is a self-assessment, Level 2 a third-party attestation
The transfer mechanism you will rely on; DPF covers EU-to-US transfers only
Suggested restrictions for a pilot (1)
No public trace of this agent under adversarial input was found. Run it in a sandbox against your own prompt-injection and tool-abuse scenarios before the pilot, and keep the transcript; the enterprise edition records one.

Rules: config/deploy_rules.json. Advice for a bounded pilot, not a verdict.

Provenance

seed workbookscores, rank, category
CSA STAR Registrycompliance evidence
vendor pageclaims
NVDsecurity (CVE keyword search)
Hacker News, GDELT, vendor feedsnews and chatter
First seen2026-10-26
Recordres_fbb0b5cf49e7b546
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